If you’ve tried ordering groceries or electronics on the Makro app and suddenly hit a blank screen, error code, or endless loading loop, you’re not alone. Thousands of shoppers across South Africa report similar hiccups, especially after updates or heavy traffic periods. The good news? Most problems are easy to sort out without calling tech support.
The Makro app relies on a mix of server data, your phone’s cache, and the latest operating‑system version. When any of those pieces get out of sync, the app can freeze, crash, or refuse to show product prices. Common triggers include:
Knowing the root cause helps you pick the right fix instead of guessing blindly.
1. Update the app. Open the Google Play Store or Apple App Store, search for “Makro,” and tap “Update” if it’s available. New versions often patch known bugs.
2. Clear cache and data. On Android, go to Settings → Apps → Makro → Storage, then hit “Clear Cache” followed by “Clear Data.” iPhone users can uninstall the app and reinstall it; this removes old files automatically.
3. Check your connection. Switch from Wi‑Fi to mobile data (or vice versa) and run a quick speed test. If you’re on a public hotspot, try a more stable network.
4. Restart your phone. A simple reboot flushes background processes that might be hogging memory.
5. Log out and back in. Open the app, go to Settings → Account, log out, then sign back in. This refreshes your session token.
If those steps don’t work, it’s time to reach out.
Contact Makro support. Use the “Help” section inside the app or email [email protected]. Provide your device model, OS version, and a screenshot of the error. Most agents reply within 24 hours with specific guidance.
While waiting for a fix, you can still shop on Makro’s website using a desktop browser or mobile site. The web portal mirrors the app catalog and often runs smoother during peak times.
Remember to keep your app updated, clear cache regularly, and watch for official announcements about server maintenance—especially around holiday sales. With these habits you’ll minimize downtime and get back to filling your cart faster than ever.
A technical error on the Makro app led to extravagant discounts on items, enabling South Africans to buy expensive products for dramatically reduced prices. The glitch occurred around 9pm on a Saturday night, offering discounts up to 99%. Noteworthy bargains included an Apple MacBook and a Saeco espresso machine priced at just R55.50 each, originally valued at R16,000.
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